“They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased,” she told Metro. “I’m hoping they will [apologize] to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”

Ahmad said she discovered others online who had similar experiences and vented their frustration to the company. She said she’s hoping to get a lifetime supply of bars or else she’d consider taking legal action.

“They should definitely give in to me. I’m hoping my demand will go higher than the customer service platform,” she said. “I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue. I’m trying my luck — if you don’t ask you don’t get.”

A Nestle spokesperson ultimately issued a statement to Metro, encouraging Ahmad to contact the company again.

“If a consumer finds any issue with a Nestle product we would encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them.”

The story quickly went viral, with many readers feeling as though Ahmad went too far in her reaction to the unsatisfactory chocolate.

“I am so tired of these ridiculous demands and lawsuits by entitled idiots who feel they’ve been slighted. Grow up! You could have taken them back to the store, and had them replaced. I have done that before. Anything to get something for nothing,” one reader commented on the site’s Facebook page.

“Lol! What the hell will they think of next? One of my M&M peanuts didn’t have a peanut in it! OMG! It traumatized me! I had to seek professional help! I want one million dollars for my pain and suffering! Get a life you Jackass!” another added.

Sources: Metro